If you are unsatisfied with our product, or if it arrives damaged, you may return the unused portion within thirty (30) days from the date that the product was originally ordered for a full product refund (minus shipping charges), according to the following terms. To obtain a full refund(minus shipping charges), your return must be approved and postmarked within thirty (30) days from the date that the product was originally ordered.
The following terms apply for all returned items:
– To return a product for an exchange or full refund(minus shipping charges), simply email us at firstname.lastname@example.org (the “Sites”) and you will be given a Return Merchandise Authorization (RMA) number.
– We cannot process or refund packages marked Return to Sender.
– Refunds will be issued to the original credit card or method of payment that was charged when ordering the product. Refunds cannot be processed to alternate cards or different forms of payment.
– Shipping charges are not refundable in any case.
– To ensure a refund is processed for you, please send returns using the return shipping label sent to you. The shipping label must be clearly attached to the package that you are sending back. Our shipping department is NOT allowed to accept any packages without the return label.
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
After the shipping department receives your return, it generally takes your financial institution 7-10 business days to credit your refund. For some banks, it may take up to 30 days to reflect in your account.
You may cancel your subscription at any time. Any cancellations made after 30 days of service will not qualify for a refund. Please contact us at email@example.com (the “Sites”) with any questions.